It’s by doing more listening that we gain a voice. It’s by being a good listener, that we gain a voice.
2019 – XIX Prize- ABT – Gold– Category: Quality Management (outsourced) Theme: “Hybrid Monitoring and its implications in the Customer Journey transformation “.
2019 – XIX Prize- ABT – Silver– Category: Products and Customer Services Innovation (outsourced) Theme: “Transforming Analytics into Customer Experience”
2019 – ABRAREC – Gold Customer Service Award – Highlight of the Year – Commitment to the Consumer: Together with Claro Company, about Claro Gaming Specialized Customer Service Operation
2019 – Modern Consumer – Excellence Award – Category: Agent Monitoring System Supplier
TO LISTEN IS TO LEARN
Our insights come from the human mind and behavior. Our intelligence lies in the ability to listen first and act later.
In a complex world, having depth is everything. Understanding human ambitions and drawing new paths with precision is what moves us.
Agility comes with experience and wisdom. We unite knowledge to respond to the new demands of a fast-paced world. Less blah and more “Go Do It”.
Innovation is necessary. Living is not necessary.
Our first innovation was not technology but the business model.
Innovation is 90% sweat and 10% inspiration.
Sometimes it comes like lightning. Sometimes takes months. Either way, we have our way. Call it an incubator, accelerator or a lab. We have an “always on” innovation conveyor inside and out. We encourage projects and ideas from everyone, from any area of the company. This is MILA. At the same time, we look at the market and develop individuals and ideas that can be great and valuable. This is Mutant Garage.
Yes, news. Good news.
How we changed the world
We believe that it is every company’s commitment to give instruments and opportunities for growth back to society. Our institute enables, trains and develops needy communities through short, medium- and long-term projects.
Young Apprentice Program
The future of the country lies in the next generations. It always has been this way and always will be. We recruit and train young people for their first entry into the job market, preparing them better and with more seniority for their next challenges.
A clan is composed of all types of profiles, behaviors and characteristics. We know that every individual has talents and can contribute to our purpose. Here, everyone is welcome. The way they are and with the beliefs they hold.